Privacy Policy

Effective Date: April 6, 2026
Last Updated: April 6, 2026

At Giventofly (“we,” “us,” “our”), accessible through giventofly.ca, we are committed to protecting your privacy and handling personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, or use our online booking tools.

This policy applies to personal information collected through our website, contact forms, cookies, and online booking features, including integrations with Jane.

By using this website, you agree to the collection, use, and disclosure of information as described in this Privacy Policy.

What Information We Collect

We may collect the following categories of information:

a. Information You Provide Voluntarily

When you complete a contact form, request information, or book an appointment, we may collect:

your name;
email address;
phone number;
appointment preferences;
general message content you choose to send;
any other information you voluntarily provide.

b. Booking and Intake Information

If you use our online booking system through Jane, additional information may be collected through that platform, such as:

appointment details;
service selections;
basic identifying information;
intake or administrative information you submit through Jane.

c. Website Usage Information

When you visit the website, certain technical information may be collected automatically, such as:

IP address;
browser type;
device type;
operating system;
referring pages;
pages visited;
date and time of access;
general usage and performance information.

d. Cookies and Similar Technologies

We may collect information through cookies and similar technologies to help the website function properly, remember preferences, improve performance, and support booking-related features.

How We Use Your Information

We may use personal information for the following purposes:

to respond to inquiries and contact requests;
to communicate with you about appointments or services;
to enable or support online booking through Jane;
to manage administrative and client-service functions;
to operate, maintain, and improve the website;
to protect the security and integrity of our website and systems;
to comply with legal, regulatory, professional, and recordkeeping obligations.

We only collect and use personal information for purposes that are reasonable in the circumstances and related to the operation of the practice and website.

Personal Health Information

If you become a client, personal health information may be collected, used, disclosed, retained, and protected in accordance with Ontario's Personal Health Information Protection Act (PHIPA), applicable professional standards, and legal requirements.

Use of the website alone does not automatically create a therapist-client relationship. However, information submitted through contact forms, booking requests, or intake processes may still be personal information and should be treated carefully.

Please avoid sending highly sensitive clinical details through general website contact forms unless specifically requested.

Consent

By providing personal information to us, you consent to our collection, use, and disclosure of that information for the purposes described in this Privacy Policy, subject to applicable law.

Where required, we will seek additional or express consent, especially where sensitive information is involved or where a new purpose arises.

You may withdraw consent to certain uses of your personal information, subject to legal, clinical, contractual, or operational restrictions and reasonable notice. Withdrawing consent may affect our ability to communicate with you or provide services.

Privacy Officer

Eva Webster serves as the contact person for privacy-related inquiries regarding personal information collected through this website and, where applicable, information collected in connection with counselling services. You can contact her at eva@giventofly.ca.

Online Booking Through Jane

We use Jane, a third-party booking and practice-management platform, to support online appointment scheduling and related administrative functions. Jane publishes its own privacy information and privacy/security guidance for clinics and users.

When you use Jane through our website:

some of your information may be collected, stored, or processed by Jane on our behalf or under Jane’s own applicable policies;
your use of Jane may also be governed by Jane’s own terms and privacy practices;
we encourage you to review Jane’s privacy information before submitting information through that system.
We are not responsible for the privacy practices of third-party services except as required by law.

How We Share Information

We do not sell your personal information.

We may share your information only as reasonably necessary:

with third-party service providers that help us operate the website or booking systems;
with Jane for scheduling and administrative purposes;
with IT, hosting, security, or analytics providers supporting the website;
where required or permitted by law;
to protect our legal rights, safety, security, or property;
with your consent or at your direction.

If you become a client, any disclosure of personal health information will be handled in accordance with applicable law and professional obligations.

Cookies, Analytics, and Tracking Technologies

We use cookies and similar tools to:

ensure the website works properly;
remember user preferences;
understand website traffic and usage patterns;
improve website performance and user experience;
support embedded or integrated services such as online booking.

Some cookies are essential. Others may be optional, depending on how the website is configured. You can manage cookie preferences through your browser settings and, where available, through any cookie banner or consent tool presented on the site.

For more details, please see our Cookie Notice below.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, copying, or modification.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security. While reasonable safeguards are used, standard email communications may not be encrypted and may carry some privacy risks. By choosing to communicate electronically, you acknowledge and accept those risks. Information submitted through this website may be stored or processed by website hosting, email, booking, security, analytics, or related service providers engaged to support the operation of the website and practice If you have concerns about how your personal information has been handled, we encourage you to contact us first so that we can attempt to resolve the issue. You may also have the right to make a complaint to the appropriate privacy regulator or oversight body where permitted by applicable law.

Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, or as long as required or permitted by law, professional standards, insurance requirements, or recordkeeping obligations.

Website inquiry information may be retained for administrative follow-up, security, and business records. Client-related records, where applicable, may be retained for longer periods in accordance with professional and legal obligations.

Access and Correction

Subject to applicable law, you may request access to personal information we hold about you and may request corrections if the information is inaccurate or incomplete. Ontario PHIPA also provides access and correction rights in relation to personal health information held by a custodian.

To make a privacy, access, or correction request, please contact:

Eva Webster. Contact: eva@giventofly.ca

We may need to verify your identity before responding to a request.

Children and Youth

This website is intended for individuals seeking information about counselling services. Where personal information relating to a minor is submitted through the website, it should be submitted only by a parent, guardian, or other person authorized to do so, except where applicable law permits the minor to act independently.

Third-Party Websites

This website may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of those third parties. Your use of third-party sites is governed by their own terms and privacy policies.

International or Third-Party Processing

Some service providers we use may store or process information outside Ontario or outside Canada. Where this occurs, personal information may be subject to the laws of the jurisdiction in which it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted signifies acceptance of the updated policy.

Contact Information

If you have questions about these Terms, please contact: Eva Webster eva@giventofly.ca or the contact form @ Contact Me